Subscription FAQs

How do I upload files to my cloud storage?

How do I upload files to my cloud storage?Once your storage is activated, data generated will be automatically uploaded to the cloud platform.

Can I sync my cloud storage data between different devices?

Family members invited will share cloud storage data.

How do I ensure the security of my cloud storage data?

To ensure data security, cloud storage data is encrypted before being uploaded to the cloud platform.

Can I delete files I uploaded to cloud storage anytime?

Yes, you can. Go to “Settings”>“Cloud Storage” >“Data Management", select "Clear Cloud Storage Data" to complete the deletion.

How do I cancel a subscription?

iOS:

• Open the "Settings" app on your device.
• Tap your Apple ID profile picture.
• Select "Subscriptions," where your current subscriptions will be listed.
• Find the subscription you want to cancel and tap it.
• Tap "Cancel Subscription" and follow the prompts.

Android:

• Open the Google Play Store app on your device.
• Tap the menu icon (three horizontal lines) in the top left corner.
• Select "Subscriptions," where your current subscriptions will be listed.
• Find the subscription you want to cancel and tap it.
• Tap "Cancel Subscription" and follow the prompts.

How do I manage my cloud storage space to save costs?

Regularly clean up highlight videos generated by your device.

How to change your subscription plan？

To change your subscription plan, please follow these steps:

• Navigate to "Cloud Storage" > "Manage My Plan."
• Select the desired plan and follow the prompts.

Important Notes:

• Upgrade: Upgrades are applied immediately. The system calculates additional costs or adds premium time based on the new plan's price, your current plan's remaining duration, and any applicable discounts or promotions. For detailed information, please refer to Apple Pay or Google Pay.
• Downgrade: Downgrades will take effect after the current high-tier plan expires. The purchased downgrade time will start thereafter.