FAQ
Find answers to common questions about our products and services
Siipet brings together experts from the fields of veterinary science, artificial intelligence, and pet care product design.
We are a team of devoted pet lovers. We realized that the root problem in pet healthcare lies in information asymmetry. Pet owners struggle to describe symptoms precisely, vets face challenges in making quick, accurate diagnoses, and our pets endure their discomfort in silence, the helplessness of watching a beloved cat fall ill without clear warning signs. This frustration with the information gap between pets and their owners ignited a mission: to translate silent behaviors into actionable health insights. This technological expertise is now channeled into developing Siipet's intelligent pet health monitoring ecosystem, making proactive, data-driven pet care accessible to all.
We are a team of devoted pet lovers. We realized that the root problem in pet healthcare lies in information asymmetry. Pet owners struggle to describe symptoms precisely, vets face challenges in making quick, accurate diagnoses, and our pets endure their discomfort in silence, the helplessness of watching a beloved cat fall ill without clear warning signs. This frustration with the information gap between pets and their owners ignited a mission: to translate silent behaviors into actionable health insights. This technological expertise is now channeled into developing Siipet's intelligent pet health monitoring ecosystem, making proactive, data-driven pet care accessible to all.
Currently, most products in the pet tech market focus on singular aspects like basic activity tracking or simple video monitoring. They often lack the deep, health-specific analysis required to truly understand a pet's well-being. Siipet was founded to bridge this critical gap by pioneering two core technological pillars:
First, we move beyond simple tracking. By fusing data from custom optical sensors with AI, we don't just record events—we analyze and interpret them. Our systems are trained to detect subtle, pre-clinical signs of common but serious conditions providing early warnings long before symptoms become obvious.
Second, we believe isolated data points are of limited value. Unlike single-function devices, Siipet is building an integrated health management platform. Our products, starting with LitterLens and PawTrack, work together to create a comprehensive health timeline for your pet. This empowers owners with a complete picture and provides veterinarians with actionable, long-term data, significantly reducing the risk of misdiagnosis and enabling truly informed care decisions.
You have the right to apply for a return within 30 calendar days after delivery of the product. If returns or exchanges occur due to product quality issues, all costs will be covered by SiiPet.
You can check whether the product has been sent out and if there is already logistics
information. If the logistics status is not updated for a long time during after shipped, you
can contact us directly, we will assist you to solve the problem.
Estimated delivery is 3-7 days for U.S. orders and 7-15 days for other regions.
The product comes with a 1-year warranty.
Yes, we are committed to regularly improving the product with new updates, which will be rolled out promptly. If you have any questions, please don't hesitate to contact our support team at the email address provided below.
Yes. Its compact size makes it compatible with most common littter boxes, including automatic, covered, and opern ones.
Absolutely. The system uses visual ID to accurately track each cat's activity across different boxes, organizing all the data in one place. It's perfect for households with multiple cats.
The app flags stool events that look unusual based on two categories:
#1 Shape: hard pellets, pudding-like/soft, watery/diarrhea.
#2 Color: black/tarry, bright red, gray, green, orange-yellow.
When an anomaly is detected, it appears on the Event Timeline for easy review (with photo/time).
Important: Results are for information only and not a medical diagnosis. Lighting, food, and camera angles can affect appearance.
Yes—two ways to power the device:
#1 Plugged-in (recommended): The camera works continuously while charging. This is ideal for multi-cat homes, frequent visits, or long Live View.
#2 Battery only: About 1 month per charge under typical use.
Actual runtime varies with:
#1 Number of pets & daily visits
#2 Wake/recording time per visit & Live View usage
#3 Night vision usage and alert frequency/uploads
#4 Wi-Fi strength (weak signals drain more) and ambient temperature
In low light, the device uses a soft nightlight designed not to disturb cats.
Yes. You can invite up to 5 family members to view your pet’s videos and photos anytime.
Steps:
- Open the app → Me → Device Sharing;
- Tap + Invite;
- Copy the link in Your invitation link has been created, and send it to your family/friends;
- The link shows“ The link will expire … (date & time)”. If it expires, just create a new one;
- Ask the recipient to install SiiPet and sign in / create an account, then open the link and accept;
Free users can only access the most recent 72 hours of video stored locally.If you’d like to view earlier footage, please upgrade to a membership plan:
Basic Plan (Cloud Storage Basic): Keeps up to 1 month of continuous video storage and allows access to 3 months of abnormal event videos.
Premium Plan (Cloud Storage Premium): Keeps up to 1 month of continuous video storage and allows access to 12 months of abnormal event videos.
After upgrading, you can check older videos anytime in the Event Playback or Daily Paws / History Events section in the App.
Customer Service
service@siipet.comCorporate Sale
sales@siipet.comInfluencer & Media
collab@siipet.comThe whole world to you, a window into theirs
The whole world to you, a window into theirs
Secure payment
Free shipping
1-Year Warranty
Lifetime support